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Terms and Conditions

Effective Date: 23/9/2025

Welcome to Go Sustainable. By accessing or using our website (https://gosustainable.com.au/), you agree to comply with and be bound by these Terms & Conditions (“T&C”). Please read them carefully.

1. About Us

Go Sustainable is a sole trader business operated by Andy Yip (ABN: 46 789 067 828). Our website sells eco-friendly products sourced via external suppliers, both in Australia and overseas.

By using this website, you confirm that you are at least 18 years old and legally capable of entering into contracts under Australian law.

2. Products and Pricing

  • We aim to ensure product descriptions, images, and prices are accurate. However, errors may occur.
  • Prices and availability are subject to change without notice.
  • All prices are in AUD and may include GST where applicable.
  • We reserve the right to cancel any order if a pricing or description error occurs.

3. Ordering and Payment

  • Orders are placed online via our website.
  • Payment must be completed at the time of order using the available payment methods (e.g., visa debit card, credit card, Google Pay).
  • A binding contract is formed when we send an order confirmation email.
  • If payment is not successfully processed, we may cancel your order.

4. Returns, Refunds & Shipping

Please refer to our Returns & Shipping Policy.

Key points:

  • Products are sourced from external suppliers; shipping times and returns vary by supplier.
  • Change-of-mind returns are generally not accepted unless permitted by the supplier.
  • Refunds are processed via your original payment method once approved by the supplier.

5. Limitation of Liability

  • To the maximum extent permitted by law, Go Sustainable is not liable for:
    • Indirect, incidental, or consequential losses;
    • Delays, errors, or failures caused by suppliers, couriers, or payment providers;
    • Any loss or damage arising from using products not in accordance with their intended purpose.
  • Nothing in these T&C limits your statutory rights under the Australian Consumer Law.

6. Intellectual Property

  • All content on this website, including text, images, logos, and design, is owned by Go Sustainable or licensed to us.
  • You may not copy, distribute, or use content without our express written permission.

7. User Obligations

By using this website, you agree not to:

  • Submit false or misleading information;
  • Misuse or interfere with the website or its functionality;
  • Infringe the intellectual property or rights of others.

We reserve the right to cancel orders, suspend accounts, or take legal action for breaches of these obligations.

8. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and store your personal information.

9. Governing Law & Jurisdiction

These T&C are governed by the laws of Australia. Any disputes will be subject to the exclusive jurisdiction of the courts in New South Wales.

10. Changes to Terms

We may update these T&C at any time. Changes will be posted on this page. Continued use of our website constitutes acceptance of the updated terms.

11. Contact Information

For questions about these T&C or any other matter, contact us at:
Email: support@gosustainable.com.au